1. • Developing an end-to-end perspective on the
   

  key processes and related organizational

  factors that determine competitive success in

  the marketplace

     - Setting the scope for organizational change to achieve significant improvement

     - Including the upstream steps that drive downstream results

1. • Building an overall company process
   

  architecture to focus and clarify accountability

  for needed results, and the critical linkages

  (inputs and outputs) between each of the

  processes

1. • Setting aggressive, “breakthrough”
   

  performance expectations for simultaneous

  improvement in cost, quality, and speed

     - Defining market-back metrics will make a difference in the customer buying decision

     - Setting internal cost targets that approach “should be” minimums

1. • Calibrating performance – cost, quality,
   

   speed – in each major step in the process

     - Identifying the most significant performance

        shortfalls and root causes

     - Assessing the implementation requirements – people, process, technology – to close gaps

1. • Developing an explicit change management
   

  program to build and sustain momentum